How to Claim Warranty for boAt Airdopes if One Side Is Not Working
If one side of your boAt Airdopes has suddenly stopped working, don't assume you need to buy a new pair. Many users face this issue after a few months of use, and in many cases, the earbuds are covered under warranty.
The good news is that the warranty claim process is straightforward if you know the right steps. This guide explains exactly how to check your warranty, troubleshoot the problem first, submit a warranty claim, and what to expect afterward.
📑 Table of Contents
- Before Claiming Warranty: Try These Quick Fixes
- 1. Fully Charge Both Earbuds
- 2. Reset the Airdopes
- 3. Test With Another Device
- 4. Clean the Earbuds
- When Should You Claim Warranty?
- What You Need Before Filing a Warranty Claim
- Step-by-Step Warranty Process
- How Long Does the Warranty Process Take?
- Common Reasons Warranty Claims Are Rejected
- Tips to Increase Approval Chances
- FAQs
- Final Thoughts
Before Claiming Warranty: Try These Quick Fixes
Before filing a warranty claim, spend a few minutes checking whether the issue is caused by software or charging problems.
1. Fully Charge Both Earbuds
Sometimes one earbud appears dead simply because it didn't charge properly inside the case.
| Check | Why It Matters |
|---|---|
| Charging Pins | Ensure they are clean and making contact. |
| Charging Case Battery | The case should have enough charge. |
| LED Indicator | Confirms the earbud is charging. |
You place both earbuds in the charging case before sleeping. In the morning, the left earbud works perfectly while the right one appears dead. After checking carefully, you notice it wasn't seated correctly in the charging case and never charged. This simple issue often looks like a hardware failure but can be fixed without claiming warranty.
2. Reset the Airdopes
Many one-side audio problems happen because the earbuds lose synchronization with each other.
Place both earbuds inside the charging case and follow the reset procedure for your specific Airdopes model. After resetting, reconnect them to your phone and test both earbuds again.
3. Test With Another Device
Connect your Airdopes to another smartphone, tablet, or laptop.
If the same earbud still doesn't work, the issue is likely with the earbuds rather than your phone's Bluetooth settings.
4. Clean the Earbuds
Earwax, dust, and tiny particles can completely block sound.
Use:
- Microfiber cloth
- Dry cotton swab
- Soft brush
Avoid using sharp objects or excessive moisture while cleaning.
When Should You Claim Warranty?
A warranty claim is worth considering if none of the troubleshooting steps solve the issue.
| Covered Situations | Usually Not Covered |
|---|---|
| One earbud completely stops working | Physical damage |
| Earbud won't charge | Broken due to dropping |
| Battery drains abnormally fast | Water damage beyond IP rating |
| Manufacturing defect | Unauthorized repairs |
What You Need Before Filing a Warranty Claim
Keep these items ready before submitting your request:
- Original purchase invoice
- Order ID (if purchased online)
- Product model name
- Registered email ID or mobile number
- Photos or videos if requested by support
Having these documents ready can significantly speed up the warranty verification process.
Step-by-Step: How to Claim boAt Warranty
Step 1: Visit the Official Support Website
Open the official boAt support page and select the warranty or service request option.
Step 2: Register Your Complaint
Fill in details such as:
- Product model
- Date of purchase
- Description of the problem
- Invoice upload
Example issue description:
Left earbud is not working. I have already tried resetting the earbuds, charging both sides fully, and testing them with another phone. The right earbud works normally.
Step 3: Upload Your Purchase Invoice
Upload a clear image or PDF of your purchase invoice. Ensure the invoice clearly shows the purchase date, seller name, product model, and price. A blurry or incomplete invoice may delay the verification process.
Step 4: Wait for Verification
After submitting your warranty request, the boAt support team will review your details. They may approve the claim immediately or ask for additional information such as photos, a short video, or proof that you have already tried basic troubleshooting steps.
Many users receive an email asking them to upload a short video showing that one earbud is not charging or producing sound. Recording the video in good lighting and clearly demonstrating the issue can help speed up the approval process.
Step 5: Ship the Product or Visit a Service Center
If your warranty claim is approved, boAt will provide further instructions. Depending on your location, they may arrange a courier pickup, ask you to ship the product yourself, or direct you to an authorized service center.
Step 6: Receive Your Replacement
Once the defective product is received and inspected, boAt generally sends a replacement unit. If the same model is unavailable, an equivalent model with similar specifications may be provided.
How Long Does the Warranty Process Take?
The processing time depends on verification, courier service, and product availability. While every case is different, many customers receive updates within a few business days after submitting all required documents.
| Stage | Typical Time |
|---|---|
| Warranty Verification | 1–3 Business Days |
| Courier Pickup or Shipping | 2–7 Days |
| Inspection & Replacement | 3–10 Days |
Common Reasons Warranty Claims Are Rejected
Understanding why warranty claims are rejected can help you avoid unnecessary delays.
- Warranty period has expired.
- No valid purchase invoice is available.
- Product shows signs of accidental or physical damage.
- Water damage beyond the product's supported IP rating.
- The earbuds have been opened or repaired by an unauthorized technician.
- The issue is caused by misuse rather than a manufacturing defect.
Tips to Increase the Chances of Approval
- Keep the original invoice in a safe place.
- Describe the issue clearly and honestly.
- Mention every troubleshooting step you have already tried.
- Upload high-quality photos if requested.
- Respond quickly to emails from the support team.
- Keep the charging case and accessories until the claim is completed.
Before submitting a warranty request, record a short video showing that one earbud works while the other does not. This simple step can make it easier for the support team to verify the issue if they ask for proof later.
Frequently Asked Questions
Can I claim warranty without a purchase bill?
In most cases, a valid purchase invoice is required to verify the warranty period. Without proof of purchase, your request may not be approved.
Can only one earbud be replaced?
It depends on the product model and boAt's service policy. Sometimes only the faulty unit is replaced, while in other cases the complete product is exchanged.
Is accidental damage covered under warranty?
No. Manufacturer warranties generally cover manufacturing defects and not accidental damage such as drops, cracks, or misuse.
What if my warranty has already expired?
You can still contact boAt support to check whether paid repair or replacement options are available for your model.
Will I receive a brand-new replacement?
Most approved warranty claims are fulfilled with a replacement product. Depending on availability, it may be the same model or an equivalent model with similar features.
Final Thoughts
A single non-working earbud does not always mean your boAt Airdopes are beyond repair. Simple issues like charging misalignment, Bluetooth synchronization, or dirt blocking the speaker are surprisingly common and can often be resolved in just a few minutes.
If you've already tried the recommended troubleshooting steps and the problem still persists, claiming your warranty is the next logical step. Keeping your purchase invoice, providing accurate information, and responding promptly to support requests can help make the process smoother and faster.
With a little preparation and patience, many users successfully receive a replacement and get back to enjoying their earbuds without purchasing a new pair.
Last Updated: July 2026
0 Comments